Refund policy

CORPORATE LOCKSMITHS PTY LTD

Refunds and Returns Policy 

As Of September 2022

Returns

1.1 Returns Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We are not required to provide a refund or replacement if you change your mind. 


But you can choose a refund or exchange if an item has a major problem. This is when the item: 

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe 
  • is significantly different from the sample or description 
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 


If the problem is not major, we take the appropriate actions in order to rectify the problem. At the discretion of Corporate Locksmiths, this may include:

  1. provide a replacement that is identical, or of similar value
  2. repair the product within a reasonable time, or
  3. give a refund.

1.2 Returns Process

Once the return request is approved by our team, we will provide direction as to how to return the item and the steps to be taken. 

This process will take place within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement. Please keep your proof of purchase – e.g. your receipt and order confirmation 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

Refunds & Exchanges

2.1 Refunds (if applicable)

If you are approved for a full refund, then your refund will be processed, and a full return of funds will automatically be applied to your credit card or original method of payment within a certain amount of days once the returned product is received by Corporate Locksmiths.

2.1.1 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@corplock.com.au 

2.2 Exchanges (if applicable)

Exchange requests are applicable where items are deemed to be defective or damaged. The above criteria found in 1.1-2.1 applies to exchange requests. 

2.2.1 Change of Mind

Exchange requests and/or returns are not accepted where they are made due to a change of mind. Under Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees and not a change of mind. 

2.3 Change of Mind Process

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@corplock.com.au and send your item to 11-13 Thompson Street, Abbotsford VIC 3067, Australia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Warranty Exceptions For Products Installed By Corporate Locksmiths 

4.1 Products Installed By Corporate Locksmiths

Where Corporate Locksmiths has supplied and installed a product that subsequently is claimed to be faulty and therefore qualifies to be under warranty, the warranty claim is subject to approval by Corporate Locksmiths.

Corporate Locksmiths reserves the right and has the duty of care to assess and inspect products subject to warranty before granting replacement/refund under warranty. 

4.2 Warranty Exceptions

  • Corporate Locksmiths are not responsible for covering faulty products under warranty where the fault has occurred due to damage to the product. 
  • (i) this includes intentional damage caused by an attempted break-in/unlawful trespassing
  • (ii) this includes damage caused by users of the product due to failure to comply with care instructions provided by the installer at the time of installation. 
  • (iii) this includes external factors causing damage outside the control of Corporate Locksmiths, i.e. natural disasters, building compliance failures or failure to disclose crucial information required in order to provide and install accurate and appropriate products. 


*Section 4 also applies where installations are carried out by a qualified contractor approved by Corporate Locksmiths. 


Third-Party Providers

Corporate Locksmiths endeavours to supply products with current firmware updates provided by the software/product manufacturer. Succeeding the date of manufacture completion, it is the customer's responsibility to check that product security patches are kept updated. 

It is the responsibility of the customer to act with care to ensure all instructions are complied with according to those provided in the user manual.  It is also the customer’s responsibility to ensure the device is not powered down while updating software/firmware. Failure to comply is the responsibility of the customer.

Failure to comply with the aforementioned is again the responsibility of the customer and is not covered by SecEsafes warranty.


  1. Processing Returns/Shipping

To return your product, you should mail the product to 11-13 Thompson Street, Abbotsford VIC 3067, Australia

You will be responsible for paying for your own shipping costs for returning your item. Where your refund/exchange/warranty application is accepted, you will receive a full refund for the cost of return shipping. Shipping costs are non-refundable where a change of mind has taken place. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Damaged occurred to products during the return shipment will be the responsibility of the customer. 

Please see the standards set out by the Australian Competition & Consumer Commission for more information on these standards:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund